AI Chief of Staff
Coordinates every part of your business and every platform system into one operating rhythm.
Digital employees
Meet the team behind yourUrban Goodz experience.
Not everyone on our team wears a badge. Some run on intelligence. Meet Monique and Skylar — more than AI, and part of the Urban Goodz family. Built to help customers, businesses, drivers and creators make smarter decisions and enjoy every interaction.
Available 24 hours a day, 7 days a week
Monique
Local Lifestyle Concierge
Skylar
Executive Chief of Staff
Meet Monique
Your local lifestyle concierge.
Monique is the face of the Urban Goodz customer experience. Confident. Funny. Smart. Stylish. Authentic. And she knows her city.
Looking for the best food, a Black-owned business worth supporting, the right outfit, event tickets, a service provider you can trust, or just where your order is? She walks you through it.
She isn’t programmed to hand out generic answers. She learns how you shop and points you toward businesses that actually fit your life — your favourite local expert, personal shopper, foodie and stylist in one.
Discover restaurantsShop local businessesFind Black-owned businessesBook servicesExplore eventsTrack deliveriesDiscover creatorsBuild outfitsRecommend giftsFind rentalsAnswer questionsSave you timeMake smarter purchases
Need dinner for 4 tonight, somewhere Black-owned, under $80.
Say less. Angela’s Kitchen has a table at 7:15 — the oxtail is what everybody comes for, and four entrées lands you around $72. Want me to hold it?
Hold it. Also my sister’s birthday is Saturday.
Noted. She liked that boutique on Almeda last time — they just restocked the wrap dress in her size. Want me to put a few options together before Thursday?
Monique is active in ecosystem
An illustration of how Monique works.
How did we do this week?
Revenue is up 18% to $4,820. But the real story is Saturday — you turned away 14 orders between 6 and 8pm because only one driver was on.
What would you do about it?
Add two drivers to that window. Based on last month, that recovers roughly $600 a weekend. I can draft the shift request and send it now.
Skylar is active in ecosystem
An illustration of how Skylar works.
Meet Skylar
Your executive chief of staff.
While Monique helps customers, Skylar helps businesses succeed — the operations partner for owners, vendors, fleet managers, dispatchers and administrators.
She turns data into decisions. Instead of burying you in dashboards, she surfaces what matters: the trend forming, the bottleneck building, the revenue you are leaving on the table — before any of it becomes a problem.
She doesn’t just show you the number. She tells you what it means and what to do next.
Monitor operationsAnalyze revenueImprove dispatchOptimize routesTrack driversManage vendorsMonitor marketplace performanceIdentify opportunitiesForecast trendsReduce operating costsImprove customer satisfactionAutomate repetitive work
More than artificial intelligence
Not hidden inside a chat window.
Monique and Skylar were designed to become trusted members of the Urban Goodz team. You’ll meet them throughout the platform — guiding decisions, answering questions and recommending what to do next.
Built into every part of Urban Goodz
Customer Marketplace
Business Portal
Vendor Portal
Driver Platform
Dispatch Center
Executive Dashboard
Creator Marketplace
Fashion Fit
Order Anywhere
Medical Courier
Dedicated Routes
Load Board
Rental Marketplace
Payment Center
AI Operations
Customer Support
Every service that comes next
Operating Intelligence
Ten specialized AI engines. One operating brain.
Behind Monique and Skylar sits a coordinated multi-model AI infrastructure. Every module is tailored to specific real-world tasks across delivery, retail, size prediction, and business analytics.
AI Operating Network
Active connection: Marketplace
Select any part of the ecosystem to trace how it routes through the operating brain.
AI Copilot
A working partner inside the dashboard that drafts, plans and handles day-to-day tasks.
AI Concierge
Helps customers discover, order and book — like a personal assistant on every screen.
Business AI
Pricing, inventory and insight engines that give small businesses enterprise intelligence.
Shopping AI
Personalizes every storefront and every recommendation for every customer.
Fashion AI
Takes AI body measurements and predicts true size for a fit that is right the first time.
Routing AI
Optimizes every route in real time to save time, fuel and miles.
Dispatch AI
Assigns the right driver to the right order at the right time — automatically.
Creator AI
Helps creators publish, promote and monetize their audience with their own store.
Support AI
Resolves customer and partner questions instantly, at any hour.
The Teammate Standard
The difference between a chatbot and a teammate.
Most chatbots recite database queries or apologize when they don’t understand. Monique and Skylar synthesize real context, understand intent, and proactively draft solutions before you even ask.
E
Monique in Action
Local Lifestyle Concierge
Standard Chatbot Answer
"Here are 15 restaurants matching 'Black-owned' in your area code. Please visit their websites for pricing and hours."
Monique's Teammate Response
"Angela’s Kitchen has a table at 7:15 — 4 entrées lands you around $72. Held it for you, and noted your sister’s birthday on Saturday."
S
Skylar in Action
Executive Chief of Staff
Standard Chatbot Answer
"Weekly revenue total is $4,820 (+18% YoY). Order count: 142. Export report to CSV?"
Skylar's Teammate Response
"Revenue is up 18% to $4,820. But Saturday you turned away 14 orders between 6-8pm. Adding 2 drivers recovers ~$600/wknd. Want me to draft the shift request?"
What comes next
They keep learning. You keep the same team.
- Today
Guidance everywhere
Both work across the marketplace, portals and dispatch — answering, recommending and flagging what needs attention.
- Next
Acting on your behalf
Approve a suggestion and it gets done: promos launched, shifts requested, routes rebalanced.
- Later
Learning your business
Recommendations shaped by your own history — your customers, your seasonality, your margins.
- Always
The same two teammates
New capabilities, unchanged personalities. You should never have to relearn who you are talking to.
Human-centered technology
Technology should never replace human relationships.It should strengthen them.
Monique and Skylar exist to remove frustration and give hours back — so people spend less time navigating software and more time running businesses, supporting local communities and discovering what their city has to offer.
Helpful. Personal. Intelligent. Always available. Always learning.
Ready for the future of local commerce?
Meet Monique & Skylar in the Urban Goodz ecosystem.
Whether you are a customer discovering local hidden gems or a business owner optimizing daily operations, your AI team is ready.
One platform. One team. Welcome to a new way of experiencing local commerce.